Payments & Shipping

Payments & Shipping

We want ordering from Padsicle to be as simple and straightforward as possible. Below you will find information about our payment and delivery options.

Payments

We accept payment through the secure payment methods available at checkout. All payments are processed securely, and your payment details are handled in accordance with our payment provider’s security standards.

Once your order has been successfully placed, you will receive an order confirmation by email. Please check your details carefully and contact us as soon as possible if you believe there is an error with your order.

Shipping

We currently offer delivery within the UK using Royal Mail.

Royal Mail Standard Delivery

Our standard delivery service provides a convenient and reliable option for receiving your Padsicle order.

Royal Mail Next Day Delivery

For customers who need their order sooner, we offer Royal Mail Next Day Delivery.

Orders placed before 12pm Monday to Friday will be processed and dispatched on the same working day using our next-day delivery service. Orders placed after 12pm, or on weekends and UK bank holidays, will be processed on the next working day.

Please note that delivery times are dependent on Royal Mail once your order has been dispatched. While we will always do our best to ensure your order reaches you within the expected timeframe, we cannot be responsible for delays caused by the delivery service.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where available. You can use this information to follow the progress of your delivery.
Please allow a little time for tracking information to become active after your order has been dispatched.

Delivery Delays

We understand that receiving your order on time is important. If your order has not arrived within the expected delivery timeframe, please contact us at customerservice@padsicle.co.uk with your order number and we will be happy to look into this for you.

During particularly busy periods, such as holidays or promotional events, delivery times may occasionally take a little longer than usual.

Incorrect Delivery Information

Please make sure that your delivery address and contact details are correct before completing your order. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided at checkout.

If you realise that you have entered an incorrect address, please contact us as soon as possible at customerservice@padsicle.co.uk. While we cannot guarantee that we will be able to amend an order before it is dispatched, we will always do our best to help.

If you have any questions about your order or delivery, please do not hesitate to contact us at customerservice@padsicle.co.uk.