Customer Service

We are here to help

 

At Padsicle, we want you to feel supported every step of the way. Whether you have a question about your order, need help with a product, or simply want to share your experience with us, we would love to hear from you.

If you would like to get in touch with any feedback — positive or negative — please email us at customerservice@padsicle.co.uk.

We take all feedback seriously. Your experiences, comments and suggestions help us understand what we are doing well and where we can improve, and we are committed to listening to our customers and continually improving Padsicle.

 

Questions or concerns?

 

If you have a question or concern about an order, please include your order number and as much relevant information as possible so that we can help you as quickly as possible.

We aim to respond to all customer service enquiries within 48 hours, Monday to Friday. Occasionally, a query may require a little more time to investigate. If this is the case, we will keep you informed and let you know when you can expect to hear from us.

 

Something not quite right?

 

If you have experienced an issue with one of our products, please let us know. We want to make sure that any concerns are properly understood and addressed, and your feedback may also help us improve our products and service for others.

Thank you for taking the time to get in touch. We are always happy to hear from you.